Access & Support Officer

  • Job Reference: CRA402856
  • Date Posted: 12 October 2020
  • Recruiter: CRA Group Limited
  • Location: Camden
  • Salary: £16.00 to £20.00
  • Bonus/Benefits: Inside IR35
  • Sector: Administration
  • Job Type: Contract
  • Duration: Initially 2 months

Job Description

The post-holder will provide flexible resource across a range of activities in the adult social care teams to ensure all requests for advice and assistance that come into the service can be dealt with promptly and efficiently.


Duties include:

  • Provide extra assistance to social workers and ensure attention is paid to customers receiving a service but do not need ongoing social work support.
  • Take and respond to calls to access and support.
  • Signpost customers to alternative forms of support.
  • Hand on cases where a professional lead from a social worker or occupational therapist is required.
  • Think creatively about alternative support options for customers with a focus on promoting independence.
  • Undertake quality assurance reviews of residential settings and share this information with colleagues.
  • Work with social workers to provide practical support and assistance.
  • Provide practical support to address delays in service, promoting effective joint working and drawing in other agencies and organisations that could assist the customer.
  • Commission packages of care and equipment using a flexible and creative approach to care provision.
  • Build strong relationships with specialists, support groups and networks to strengthen support available to service users and their families.




  • None


  • A social care qualification e.g. NVQ 3
  • English Language qualification
  • ICT qualification e.g. ECDL

Completed Care Act, MCA Dols and Human Rights Act training including Making Safeguarding Personal training

Dementia awareness (mandatory)



  • Understanding needs of social care customers and their carers
  • Knowledge of local health, housing and community provision for customers
  • understanding of the hospital discharge process and the impact on service users
  • Changes to legislation and practice particularly in relation to health provision as it affects social care



  • Ability to assess the needs of service users whilst balancing risk with the promotion of independence
  • Ability to communicate effectively with colleagues and partners from other organisations and agencies around the needs of social care customers
  • Ability to work flexibly, juggling priorities and adapt to changes in demand in the service
  • Ability to work within budgetary constraint
  • Able to integrate an equalities, social inclusion and valuing diversity approach to service delivery
  • Ability to balance conflicting priorities; work under pressure to deadlines whilst maintaining a focus on key service priorities



  • Experience of working within a social care or health setting
  • Experience of providing advice and information to members of the public
  • Experience of working with, or caring for, adults in a paid or voluntary capacity