The post-holder will provide flexible resource across a range of activities in the adult social care teams to ensure all requests for advice and assistance that come into the service can be dealt with promptly and efficiently.
- Provide extra assistance to social workers and ensure attention is paid to customers receiving a service but do not need ongoing social work support.
- Take and respond to calls to access and support.
- Signpost customers to alternative forms of support.
- Hand on cases where a professional lead from a social worker or occupational therapist is required.
- Think creatively about alternative support options for customers with a focus on promoting independence.
- Undertake quality assurance reviews of residential settings and share this information with colleagues.
- Work with social workers to provide practical support and assistance.
- Provide practical support to address delays in service, promoting effective joint working and drawing in other agencies and organisations that could assist the customer.
- Commission packages of care and equipment using a flexible and creative approach to care provision.
- Build strong relationships with specialists, support groups and networks to strengthen support available to service users and their families.
- A social care qualification e.g. NVQ 3
- English Language qualification
- ICT qualification e.g. ECDL
Completed Care Act, MCA Dols and Human Rights Act training including Making Safeguarding Personal training
Dementia awareness (mandatory)
- Understanding needs of social care customers and their carers
- Knowledge of local health, housing and community provision for customers
- understanding of the hospital discharge process and the impact on service users
- Changes to legislation and practice particularly in relation to health provision as it affects social care
- Ability to assess the needs of service users whilst balancing risk with the promotion of independence
- Ability to communicate effectively with colleagues and partners from other organisations and agencies around the needs of social care customers
- Ability to work flexibly, juggling priorities and adapt to changes in demand in the service
- Ability to work within budgetary constraint
- Able to integrate an equalities, social inclusion and valuing diversity approach to service delivery
- Ability to balance conflicting priorities; work under pressure to deadlines whilst maintaining a focus on key service priorities
- Experience of working within a social care or health setting
- Experience of providing advice and information to members of the public
- Experience of working with, or caring for, adults in a paid or voluntary capacity