Community Adaptations Officer (Scale 5)

2-3 months contract with a Local Authority

Job Summary:

• Provide high quality and comprehensive technical and administrative support to a team or service in relation to any of the functions undertaken.
  
• Provide an effective, efficient and customer focused service in line with Corporate Policies and within national and local legislative requirements.
  
• Deliver a flexible, positive and responsive service that meets customer demands which may include working extended or flexible hours or working off-site.
  
• Keep knowledge up to date with developments in the professional field and modify service practise accordingly.
  

Key Duties/Accountabilities (Sample):

• Understand and be responsive to the needs of the customer, offering technical advice and guidance both written and verbal, and always present a positive and professional image to the customer, ensuring a high standard of customer service. This will include servicing and maintenance of lifting equipment.
  
• Deal with technical customer enquiries where appropriate and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place in accordance with Council procedures.
  
• Register applications to the Council for the service area involving checking for validity and ensuring appropriate fees and charges are administered and advising applicants where further information/monies is/are required.
  
• Contact other internal/external parties as required, including interrogation of external databases seeking and providing specialist and procedural advice relevant to the service area, taking appropriate action, and administering responses.
  
• Assist with management and statistical information for audit purposes as well as providing reports to Committee, Members, and external partners where appropriate.
  
• Access, update and maintain relevant administrative and information management systems and databases, to support the work of the service, ensuring document management and retention procedures are applied.
  
• Attend team meetings and other working groups, taking notes and producing written records and ensuring resultant actions are carried out within agreed timescales.
  
• To work as part of a project team and to assist in the delivery and completion of work projects, supporting different work streams, ensuring the successful completion of the project.
  
• Assist with Monitoring and procuring goods and services within the e-marketplace as required by the service area and within the Councils financial regulations and resolve associated queries, liaising with Corporate Procurement where needed.
  
• Manage, organise and monitor a personal caseload ensuring targets are met, renegotiating targets/deadlines as conflicting demands necessitate.
  
• Respond quickly and effectively to changing work demands and deadlines within a multi-disciplined context.
  
• Assist managers in carrying out Health and Safety checks/audits and be responsible for ensuring that public meeting areas are maintained as a safe and welcoming environment. Carry out all accountabilities and other duties, including transferring to other services, as may be required, in compliance with the Council's Policies and Procedures.
  

Skills/Experience:

• Interacts confidently with others and shows confidence in own abilities.
  
• Positive can-do attitude.
  
• Honest and trustworthy.
  
• Values difference and shows respect and sensitivity towards others.
  
• Meets and on occasions exceed targets and deadlines set.
  
• Prioritises and organises own workloads.
  
• Works effectively and co-operatively with others.
  
• Shows commitment to work as a team member with colleagues.
  
• Motivated and understands the need to provide excellent service.
  
• Delivers high standards of work.
  
• Rapidly acquires skills to deliver good results.
  
• Communicates effectively in a clear and logical manner.
  
• A good understanding of delivering excellent customer service.
  
• Understands and delivers organisational values.
  
• Makes a positive contribution to the implementation of change.
  
• Experience in working within a Social Care setting.
  
• Maintenance and inspection training.
  
• Experience in working with vulnerable service users with a disability.