Customer Contact Officer (SO1)

  • Job Reference: CRA404304
  • Date Posted: 28 October 2020
  • Recruiter: CRA Group Limited
  • Location: Enfield, London
  • Salary: £16.00 to £20.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Duration: 2-3 months initially with possibility of extension.

Job Description


  • This is a new role within a new team and therefore post holders will need to be adaptable as the service will need to evolve during the implementation process.
  • This role sits within the Outreach Team.


  • Offer a reactive service to residents contacting the service for the first time or needing one off assistance.
  • Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team.
  • Provide effective, high quality support to customers to help prevent of relieve their homelessness and the sustain their accommodation by providing specialist advice and support.

Additional information:

  • The Outreach Team will be flexibly located with core hubs across the borough.
  • Services will also be provided from a range of locations including other agencies and these will change over time.