Hospital Discharge Housing Officer (GRADE H)

  • Job Reference: CRA417907
  • Date Posted: 1 April 2021
  • Recruiter: CRA Group Limited
  • Location: London
  • Salary: £17.00 to £21.00 Per Hour
  • Sector: Healthcare & Medical
  • Job Type: Contract
  • Duration: 2 months initially

Job Description

Purpose of Role:

  • The Post holder will be responsible for the provision of high-quality housing options, advice and assistance to patients in the hospital.
  • The Post holder must have a good working knowledge of Homelessness Legislations and the provisions.
  • Post holder will work with the hospital team to facilitate safe and timely hospital discharge into suitable and appropriate accommodation for all Tower Hamlets residents.
  • The person will work with the Hospitals routes to routes team to refer clients to their borough of residence.


  • To act as the first and initial point of enquiries and information for all housing related discharge referrals where it is assessed that the patient will be homeless on discharge or the accommodation will not be suitable.
  • To work with the Hospitals and to ensure that the housing needs of the patients are assessed at the earliest opportunity
  • To work with the CCG to ensure and effective and efficient discharge processes to prevent re-admissions, and support and inform wider system-change and commissioning activity.
  • To work in partnership with a wide range of agencies, including but not limited to: Adult Social Care, Community Mental Health Teams, Through Care Services, Rough Sleeping team, Supported Accommodation, GPs, occupational therapists, care providers, Probation.
  • Neighbourhood Teams, housing and benefits teams to determine specific housing needs and the most suitable housing options for clients.
  • To use knowledge of Housing Related Support (HRS) to provide a high quality housing options, advice and assistance to patients on the ward that have HRS needs.
  • To use a dedicated assessment tool to determine the most appropriate form of supported accommodation for single clients.
  • To write s184 decision letters.
  • To actively participate in Team Meetings and other meetings relating to the duties of the post and attend training courses, reporting information obtained for the benefit of all staff.
  • To have a good understanding of the responsibilities of social landlords, Children’s Services, YOT, Police, Probation, Mental Health Services, Social and Health Services and of local voluntary sector provision in relation to housing need, homelessness and homelessness prevention work.


  • Education to a high standard of literacy and numeracy.
  • Comprehensive knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation and case law.
  • A good working knowledge of housing benefit rules and of the supply and demand issues related to public sector and private housing in an inner London council.
  • Knowledge of the strategies for preventing homelessness and the main housing options initiatives, provided by both statutory and voluntary organisations
  • A working knowledge of the Care Act and Equality Act as they pertain to single vulnerable people.


  • Excellent IT skills, with the ability to use a range of databases and MS Word and EXCEL to produce a wide range of letters and documents and MS Outlook to process the full range of email and diary functions.
  • Experience of giving advice and information to vulnerable customers and working in a busy front line customer focused environment.
  • Strong and effective experience in provision of exceptional customer services.
  • Worked with households experiencing a housing crisis and the provision of advice and assistance covering a range of aspects of that crisis.
  • Experience of negotiation/advocacy/mediation.

Other Requirements:

  • Willingness to travel to various sites and locations.