Housing Solutions Officer

  • Job Reference: CRA405313
  • Date Posted: 16 November 2020
  • Recruiter: CRA Group Limited
  • Location: Basildon, Essex
  • Salary: £18.00 to £21.00 Per Hour
  • Bonus/Benefits: Inside IR35
  • Sector: Administration
  • Job Type: Contract

Job Description

MAIN PURPOSE

You will be responsible for assessing customers’ housing needs and wishes in line with the Homelessness Reduction Act 2017, producing and agreeing a personalised housing plan which you will keep under regular review until a long-term, sustainable housing solution is secured.

You will work holistically with customers on both their short term housing needs as well as their longer term aspirations. You will manage a caseload, drawing in support and assistance from other statutory and voluntary organisations as appropriate to help customers achieve their housing goals and increase their life opportunities moving forward.

DUTIES

  • Regularly undertake comprehensive housing needs’ assessments of customers’ who are at significant risk of homelessness and may face multiple disadvantage as a result.
  •  In line with the Homelessness Reduction Act 2017 produce and agree personalised housing plans for customers which outline personal sensitive information, prioritising pro-active steps to prevent homelessness in the first instance.
  •  Provide specialist advice across a whole range of complex issues such as housing, welfare benefits, financial well-being and employment, referring customers to specialist agencies and departments for additional assistance where appropriate.
  •  Manage a caseload of customers, working with each to offer an individual and empowering service to customers in housing need, encouraging customers to choose from a range of viable options and keeping each personalised housing plan under regular review.
  •  Negotiate with hosts, landlords and lenders, taking any other action as appropriate in order to prevent or relieve homelessness until an alternative long-term, sustainable housing solution can be secured.
  •  Represent applicants in court, at case conferences and appeal hearings and in their dealings with other agencies as required in the pursuit of the prevention or relief of homelessness.
  •  Deliver innovative, tailored solutions to meet housing need using a variety of means including close liaison with the Private Rented Sector Team to secure good quality, affordable private rented accommodation through one of the Council’s private sector access schemes.
  •  Maintain a thorough and up to date understanding of homeless legislation, Landlord and Tenant Law, The Housing Act 1996 (as amended), the Homelessness Reduction Act 2017 and welfare benefit regulations.
  •  Gain and maintain comprehensive knowledge of other statutory and third sector organisations in the local area as well as those that operate nationally with a view to drawing on appropriate practical help and support for customers in housing need.
  •  Contribute to the development of working relationships and protocols with internal Council departments as well as external agencies such as Social Services, Probation, Police and local housing providers.

  

PERSON SPECIFICATION

EXPERIENCE

  • Proven experience of working in a frontline customer focussed environment.
  • Demonstrable experience of working in the public sector housing field or similar environment.  

Knowledge

  • An understanding and awareness of housing issues, the initiatives designed to tackle and prevent homelessness, and of government policy relating to housing need and homelessness
  • Knowledge of Housing Act 1996 (as amended), Localism Act 2011, Welfare Reform Act 2012 and the Homelessness Reduction Act 2017 included related Codes of Guidance and case law.
  • Awareness of a range of available housing options and support services.

EDUCATION AND TRAINING

  • A Level or equivalent indicating an aptitude for mathematics and English language

OTHER

  • An understanding of, and commitment to the Council’s equal opportunities policy.
  • Ability to work evenings and weekends where required. 
  • Ability to travel throughout the borough