You will be responsible for assessing customers’ housing needs and wishes in line with the Homelessness Reduction Act 2017, producing and agreeing a personalised housing plan which you will keep under regular review until a long-term, sustainable housing solution is secured.
You will work holistically with customers on both their short term housing needs as well as their longer term aspirations. You will manage a caseload, drawing in support and assistance from other statutory and voluntary organisations as appropriate to help customers achieve their housing goals and increase their life opportunities moving forward.
- Regularly undertake comprehensive housing needs’ assessments of customers’ who are at significant risk of homelessness and may face multiple disadvantage as a result.
- In line with the Homelessness Reduction Act 2017 produce and agree personalised housing plans for customers which outline personal sensitive information, prioritising pro-active steps to prevent homelessness in the first instance.
- Provide specialist advice across a whole range of complex issues such as housing, welfare benefits, financial well-being and employment, referring customers to specialist agencies and departments for additional assistance where appropriate.
- Manage a caseload of customers, working with each to offer an individual and empowering service to customers in housing need, encouraging customers to choose from a range of viable options and keeping each personalised housing plan under regular review.
- Negotiate with hosts, landlords and lenders, taking any other action as appropriate in order to prevent or relieve homelessness until an alternative long-term, sustainable housing solution can be secured.
- Represent applicants in court, at case conferences and appeal hearings and in their dealings with other agencies as required in the pursuit of the prevention or relief of homelessness.
- Deliver innovative, tailored solutions to meet housing need using a variety of means including close liaison with the Private Rented Sector Team to secure good quality, affordable private rented accommodation through one of the Council’s private sector access schemes.
- Maintain a thorough and up to date understanding of homeless legislation, Landlord and Tenant Law, The Housing Act 1996 (as amended), the Homelessness Reduction Act 2017 and welfare benefit regulations.
- Gain and maintain comprehensive knowledge of other statutory and third sector organisations in the local area as well as those that operate nationally with a view to drawing on appropriate practical help and support for customers in housing need.
- Contribute to the development of working relationships and protocols with internal Council departments as well as external agencies such as Social Services, Probation, Police and local housing providers.
- Proven experience of working in a frontline customer focussed environment.
- Demonstrable experience of working in the public sector housing field or similar environment.
- An understanding and awareness of housing issues, the initiatives designed to tackle and prevent homelessness, and of government policy relating to housing need and homelessness
- Knowledge of Housing Act 1996 (as amended), Localism Act 2011, Welfare Reform Act 2012 and the Homelessness Reduction Act 2017 included related Codes of Guidance and case law.
- Awareness of a range of available housing options and support services.
EDUCATION AND TRAINING
- A Level or equivalent indicating an aptitude for mathematics and English language
- An understanding of, and commitment to the Council’s equal opportunities policy.
- Ability to work evenings and weekends where required.
- Ability to travel throughout the borough