Rehousing Support Officer

  • Job Reference: 7235000023100852
  • Date Posted: 8 November 2024
  • Recruiter: CRA Group Limited
  • Location: United Kingdom
  • Salary: On Application
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Job Description

Category: Government & Public Sector

Location: Southwark Southwark United Kingdom


3 months contract with a Local Authority

Job Summary:

The next phases of demolition and rehousing are critical stages in both estate renewal programmes and the council is obliged to fulfil its contractual obligations of providing vacant possession to the respective builders which may include obtaining compulsory purchase orders to achieve this for the Aylesbury and Tustin Estates.

The successful candidates will need to have experience of working in a local authority or social housing setting, supporting residents with rehousing to facilitate estate renewal programmes.

Key Duties/Accountabilities

The Rehousing Support Officer role will provide an important role in ensuring that tenants and leaseholders within estate renewal construction projects receive a first class and dedicated service to enable them to move seamlessly from their existing homes to a new home.

This role is essential to help us deliver on our goals to increase resident satisfaction, provide high level of housing and improve the overall service experience for residents that are faced with challenging circumstances. You will:

Be instrumental in establishing positive relationships between internal stakeholders and our residents through challenging circumstances.

Work collaboratively with other teams and departments to achieve aims of the council and deliver the highest standards of service to our residents.

To establish a culture where the council achieve results, to take a lead on finding improved ways of working that utilise our great staff and make best use of technologies.

Be easy to deal with, trusted and to provide resolutions to our resident service requests.

To be responsible for implementing and managing chain rehousing for both permanent and temporary housing.

Essential Experience Required:

Experience of working with tenants and leaseholders to support in relocation and rehousing is essential.

Experience of housing policies and procedures and how these are applied to deliver an excellent service is essential.

Essential Qualification Required:

A good standard of general education including good applied literacy and numeracy skills. is essential.

Additional information to note:

Working hours: 35 hours a week.


The role closes soon, please apply ASAP.










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