3 months contract with a Local Authority
Job Summary:
To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour's staff or agencies.
Key Duties/Accountabilities
To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person. Action required may involve a home visit or welfare check by a Telecare officer requiring first aid or personal hygiene care in line with procedure.
To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user's homes.
To actively support the implementation, facilitation and provision of Telecare and out of hours service provided by the Council. To effectively liaise with all staff involved in the delivery of the Telecare and out of hours service within the council and other agencies ensuring that the highest standards of service delivery are maintained.
To carry out all duties in a flexible manner, according to an agreed 24 hours 365 day a year rota pattern. Cover to be provided as and when mutually agreed.
Essential Experience Required:
Experience of working in a customer facing environment is essential.
Experience and understanding of customer care principles and methods, particularly in relation to social care is essential.
Experience of basic First Aid techniques is essential.
Experience of visiting the elderly and vulnerable in their homes to deliver social care services is essential.
Essential Qualification Required:
General education qualification is essential.
Additional information to note:
Working hours: 35 hours a week.
Enhanced DBS & barred list check (Adult) is required for this role.
A full clean driving licence, driving assessment will be undertaken prior to starting the post.
The closing date for this position is 24 th November 2024.