Temporary Accommodation Contract Management Team

  • Job Reference: CRA415003
  • Date Posted: 10 March 2021
  • Recruiter: CRA Group Limited
  • Location: Walthamstow, London
  • Salary: £16.00 to £20.00 Per Hour
  • Sector: Administration, Real Estate & Property
  • Job Type: Temporary
  • Duration: 3 Months Initially

Job Description

Purpose:

  • To deliver an effective occupancy, property management and contracts management service across all types of temporary accommodation.
  • To ensure that providers are carrying out occupancy checks, through own investigations detect and deal effectively with perpetrators of tenancy fraud, working in partnership with the Council’s temporary accommodation providers and the Corporate Anti-Fraud Team (CAFT) to prevent and take action in relation to the subletting and abandonment of the Council’s temporary accommodation stock and where appropriate fraudulent housing applications.

Accountabilities:

  • To liaise with customers and managing agents to resolve property condition and management issues as they arise, achieving an informal resolution wherever possible.
  • Proactively investigate suspected cases of tenancy fraud in all temporary accommodation stock irrespective of tenure using all available tools and resources ensuring high quality referrals are made in all cases.
  • When necessary to carry out inspections and visits for privately owned properties and   assess them to ensure that they accord with agreed property standards, specifying works to be carried out where necessary.
  • Where appropriate to recommend the withholding of payments or other sanctions to address serious cases of dangerous conditions and/or unacceptable management standards.
  • To provide updates and information to the complaints team and all other colleagues dealing with concerns about the condition of properties.
  • To carry out residency checks and visits in all types of temporary accommodation including stage one hostels, and to take appropriate action in relation to abandonments, unauthorised use, and any issues raised by residents.

Essential Experience:

  • Experience of working with homeless households.
  • Understanding of relevant legislations relating to property standards.
  • Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers.
  • Ability to communicate effectively to a broad range of stakeholders.
  • Ability to  write complex correspondence and reports.
  • High level of IT skills working with a data base and software applications to produce letters and reports effectively.
  • Ability to inspect properties, assess their suitability against a set of standards based on the Housing Health and Safety Rating System, and clearly identify defects and works necessary to achieve the required standard.   
  • Ability to work constructively with other services and agencies and to negotiate successful outcomes for customers.

Qualifications:

  • 5 GCSE’s or equivalent qualifications including Maths and English.